LSU offers online exam proctoring through one of two services: ProctorU or Examity. These services allow students to complete their assessment at any location while still ensuring the academic integrity of the exam for the institution. Using almost any web cam and computer, students can take exams at home, at work, or anywhere with internet access.
Faculty teaching 100% online courses have the discretion over whether students must use proctoring services. Offering students a “free option” for proctoring services is recommended. However, if the course is less than 100% online, then faculty must provide students a “free option” for completing their examinations. If using proctoring services, faculty must indicate in the course syllabus that additional costs are associated with the course for testing. Specifying the costs and including step-by-step instructions for the proctoring services is recommended.
There are three different possible proctoring portals that students may be asked to enter, depending on the LSU department/unit through which they are completing their courses.
LSU Online Student ProctorU Site:
LSU and A&M College Standard Campus ProctorU Site:
Continuing Education ProctorU Site:
Preparing for the Exam
Test takers will be connected to a live person during the exam that will be there to guide them through the process and assist with any technical problems. ProctorU also offers support by phone at 205-870-8122, should test takers have any questions.
Below is a quick list of procedures, followed by a more detailed explanation of the typical exam appointment.
- The allotted exam time doesn’t begin until test takers are entered into the exam by the proctor.
- Test takers should have their student or government issued-ID ready, as they will have to show it to the proctor to verify their identity.
- ProctorU will run an applet, or temporary program on the test taker’s computer that will allow them to view the screen and what programs are running during the exam session. This program will expire once it is closed. Please close all unnecessary programs before logging in to ensure the best experience.
- Test takers can visit www.proctoru.com/testitout before their appointment to ensure everything works.
- Use a fast and reliable internet connection. If connected through an intermittent WiFi connection, plug in directly into the modem, to avoid disconnecting during the exam. If test takers should lose connectivity, they should continue the test and email the course instructor immediately and call ProctorU at 205-870-8122.
- Please turn off all cell phones and find a comfortable, quiet spot in a well-lit room. Try to arrange light sources, such as windows or lamps, so they don’t cast shadows on your face. The proctor will need a clear view of the room and the test taker’s face in order to grant access to the exam.
- Some course instructors allow scrap paper and others do not. If scrap paper is allowed, be prepared to show it to the proctor to ensure it is blank.
Taking The Exam
ProctorU allows test takers to take their exam on demand or by appointment. All appointments should be made at least 3 days in advance. To make an appointment, simply create an account at http://proctoru.com/portal/lsu, then log in, click on the “new exam” link and select the exam, date, and desired time. A confirmation email will be sent to the email address provided to ProctorU. Reservations made within 72 hours of the exam are subject to a $5 late reservation fee. Students without an appointment can take their exam on demand within 15, 30 or 45 minutes utilizing “Take it Now”. This premiere feature is designed to give test takers added convenience and only costs $8.75. Late registrations and “Take it Now” are subject to availability. When scheduling the exam session, test takers should be sure to give enough time in case there are any unforeseen circumstances that prevent them from completing the exam. It may be advisable to schedule an exam session hours or days before the exam is scheduled to close.
Plan ahead for the session. Make sure to have a quiet, private location in which to take the test. The area and room around the computer will be scanned using a web cam prior to the exam, so all non-authorized materials should be put away and the area should be clutter-free. If the test taker is using a public computer lab, they must have a web cam connection and use headphones, so they won’t disturb others. Test takers will also be required to show picture identification to the proctor at the time of the exam. Approved forms of identification include, but are not limited to, a driver’s license, military identification card, passport, or school-issued identification card. No breaks are allowed during the testing session and cell phones and other devices will not be permitted in the testing area. No other people are allowed in the area in which the test is being taken. Any unauthorized notes or other attempts to cheat will abort the test session and will be reported to the instructor.
At the date and time of the appointment, return to proctoru.com/portal/lsu, log in, and a message will appear saying, “You have an exam. Click here to begin.” Clicking on this button will automatically open the proctor page. Fill out the personal information and hit submit. Test takers will then be directed to a screen which will connect to the proctor. Just follow the steps on the screen and a proctor will be connected shortly.
Once connected, the designated proctor will walk the test taker through the set up process and the test taker will log into the testing portal. The proctor will also supply the password for the examination. The exam time will begin when the proctor enters the examination password on the screen. If test takers have any problems connecting, they should call ProctorU at 205-870-8122.
All LSU students use the portal at prod.examity.com/LSU once an instructor imports them from a course roster.
Setting Up The Account
Set up a profile by accessing the Examity website at prod.examity.com/LSU and following the on-screen prompts.
- USERID: student email
- TEMPORARY PASSWORD: password$
Once logged in, test takers will be prompted to change the password. They will also see the Examity dashboard, from which they will schedule and start all exams.
Updating the profile:
- Test takers will need to update their profile by creating 3 unique security questions.
- Test takers will also need to upload a government-issued picture ID (such as Driver’s license or State ID). They will need to use this same ID every time they take a test (for verification purposes).
- Update the time zone.
Taking The Exam
Once test takers have finished setting up their accounts, they can schedule exam appointments by clicking “Schedule Exam” on the dashboard or on the top navigation bar. They will see a calendar, and in the top right-hand side of the screen, a button that says “On-Demand Scheduling.” If scheduling a test more than 24 hours in advance, they can just select the date desired time. If scheduling it less than 24 hours in advance, make sure the on-demand option is enabled. Note that additional fees may apply if test takers enable on-demand scheduling.
Students can expect to pay $7.00 to $36.00 for each proctored exam to Examity®. Exact charges will vary depending on the length and number of proctored exams per course. Services which are scheduled within 24 hours of the examination shall result in an additional charge of $5.00 per hour (per student per examination). Full payment will be required for any no-shows. Specifics on the number and length of proctored exams in a course should be available in the course syllabus.
To take an exam, log into the Examity dashboard. From there, test takers can click “Begin scheduled Exam” and select the exam. They will then be connected to a proctor.
MAKE SURE POP-UP BLOCKER IS DISABLED otherwise test takers will not be able to connect with the proctor.
The proctor will walk test takers through the test authentication process, which will include verifying their identity, going over the exam rules, scanning the work area and desk, answering security questions, and checking the User Agreements.
Once test takers have finished the authentication process, they will click the “begin exam” link, and proceed to the test.
After the final question, students simply submit their exams.
Examity® offers technical support all day, every day. If something goes wrong either before or during an exam, students can connect with Examity’s support team by email, by phone or by live chat.
If test takers have any questions or concerns, contact Examity’s technical support team 24/7 via email at firstname.lastname@example.org or phone at (855)-392-6489.
Students are responsible for meeting the following technical requirements:
A reliable Desktop computer or laptop (not tablet) running Windows XP (or higher) or Mac OS X 10 (or higher).
A web cam with 640×480 video pixel resolution or higher.
Headphones or working speakers connected to the computer.
A working microphone connected to the computer. We recommend a web cam that has a built in microphone.
A web browser (with pop-up blocker disabled) with Adobe Flash Player installed. Flash Player 11 is recommend.
A reliable, high-speed internet connection (at least 3 Mbps download speed and 3 Mbps upload – test internet speed at http://www.speedtest.net)
The ability to allow video and screen-sharing connections to the computer utilized to take the exam.
Test takers can test their computer, web cam, and internet connection at www.ProctorU.com/Testitout.